FREE INTERNATIONAL SHIPPING ON BIKE ORDER ABOVE S$500

FAQ's

What currency are the prices do I see in the site?
All prices are in SGD (Singapore currency).

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 days processing time for your order to ship out subjected to availability, average shipping times are 15-25 days unless customised bikes.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.

I am not in love with my order, can it be returned? What if there is an issue?
We give you 30 days to send it back to us for a full refund in its original packing and condition. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel or exchange my order?
You are able to cancel and exchange your order unless customised items. Please cancel or exchange your order before it ships. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email . If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centers based on your location. The average shipping time is 15-25 business days subjected to COVID-19 situation and differs from country to country. 

I have a question that wasn't answered, can you please help?

Please send us an email us and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the enquiry clearly. Thanks in advance for your kind understanding.